Follow

I'm trying to watch a show, but I'm only getting the audio (with no video).

Our apps deliver video streams based on your connection speed. The faster your connection, the better the video quality. If your connection speed drops during playback, the video quality will be lowered until a better connection can be established. At extremely slow connection speeds you may receive no video at all and only hear the audio portion of the program. This is normal behavior, but if you're experiencing this problem frequently, you should call your internet provider.

Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request

0 Comments

Article is closed for comments.
Powered by Zendesk