How can I contact HISTORY Vault's Customer Support team?

If you are having trouble with your HISTORY Vault subscription or would like to share feedback with us, our Customer Support team would be happy to help.

Please send us an email at and be sure to include a thorough description of your issue, the email address associated with your account, and let us know the platform where you subscribed (on, Apple's App Store, Google Play, Roku or Apple TV). 

We do not offer phone support at this time, but will reply to your email as quickly as possible.

If you have subscribed through Amazon, Comcast Xfinity, Cox OnDemand or The Roku Channel's premium subscriptions, you will need to contact their customer service teams directly, as we cannot assist with subscriptions purchased through those services: 

Amazon Prime Video Channels Help Center
Comcast Xfinity Help Center
Cox OnDemand Support
The Roku Channel Support

Below are some of our most frequently asked questions, to help you find your answer even faster:

How much does a HISTORY Vault subscription cost?
What is HISTORY Vault?
Where can I watch HISTORY Vault?
Do you offer different types of subscription tiers?
How do I download / access HISTORY Vault?
Do I need to have a TV provider in order to watch the content in the HISTORY Vault app?
How do I cancel my subscription purchased on a Roku?
How do I cancel my subscription purchased through Apple's App Store?
How do I cancel a subscription purchased on
How Do I Cancel My Subscription Purchased Through Google Play?
How do I cancel my subscription purchased through Apple TV (4th generation)?
I see that you now offer annual subscriptions. How do I change my payment plan?

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